What people forget about buying from a small business

June 05, 2019 0 Comments

"Ummm Hellllooooo - There is a human behind this business."🤓⠀
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Perhaps it is the fact that the majority of businesses have robots doing their customer services, or super trained rats responding to queries- typing away with their long tail, I don't know, but sometimes I think we forget that with small businesses there are REAL LIVE people behind them. A real life human with feelings, worries, anxieties and the like. Often working in their spare room, scrambling to make their customers happy, fulfil orders on time and wheedle out the dodgy suppliers who just want to make a quick buck.⠀
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I recently received an extremely upsetting email from a customer.

Clearly she thought she was speaking to one of those customer service trained rats because she was abusive, threatening and vicious in her attack. You see she bought a Comme Glom Anything But Humble Notebook, but, it didn't make her feel at all inspired. In fact she went on to say she has never felt less inspired in her life. The pages didn't make her feel like writing song lyrics so this is what she was demanding:⠀

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1. A full refund. ( that's fine. We don't want to force you to keep a product you don't like)⠀
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2. Compensation. ( Because we had ruined her creative spirit and she didn't know when she would get it back) . She hadn't yet decided how much she wanted.⠀
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3. A free voucher for £500 to spend in the store - to see if she could get inspired again.⠀
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We never want to piss off our customers. I will always try and solve something, and try hard to respond to emails, DMs and questions. But come on. Treat others how you wish to be treated. So I asked for her number so we could speak on the phone and could try and sort the matter out.⠀

Her reply " Oh shit sorry didn't realise I would have to speak to someone. No worries. I actually like the book, just wanted to get a freebee".⠀
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COOOOOOOOOOL.⠀

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